The foundation of customer goodwill is the existence, promotion, and practice of a sound Customer relations policy. Such a policy is a formal promise to our Customers representing our commitment to their satisfaction. The philosophy that underpins our business is a commitment to the core values of ethics and integrity.

Our policy is to provide a quality service that is superior to that provided in our industry and focussed on providing effective service that is responsive to the needs of our Customers.  

Communication forms a significant portion of our approach and to our business affairs and we seek to encourage effective discussion and exchange with our Customers. We will actively encourage our Customers to communicate any concerns they have to us. Our commitment is to seek quick, responsive and convenient resolution of our Customers concerns.

We commit to ensuring that all of our people fully understand our Customer relations policy and protocols and implement all requirements of these.